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We provide generic services for those with needs due to frailty as well as specialist services for those with more complex needs.

Our services include:

Personal CareCompanion CareLearning DisabilitySupported LivingMental HealthOur TeamQuality Assurance
<em><strong>Personal Care</strong></em> Personal Care

Our personal care services can help you with activities of daily living, which you would normally undertake for yourself, but are unable to due to illness, disability or frailty.

We assist with:

  • Mobility
  • Medication reminders / assistance
  • Grooming
  • Eating / Meal Time
  • Toileting and incontinence
  • Bed routine
  • Bathing
  • Household tasks
  • Dressing
  • Oral Hygiene
  • Special Diet
  • Posture and positioning of customers
<em><strong>Companionship Care</strong></em> Companionship Care

The comfort we feel in our home is like no other. It is the place that we feel most relaxed and happy. However, as family members grow up and move in to their own homes, you may find your house isn’t as busy as it once was and there aren’t as many people around to give you that extra hand when you need it.

Our companionship service gives you the support that you need to live independently, providing you with the assistance of a Personal Care Worker at times to suit your convenience. Your Carer will provide company and conversation as well as providing support with household and social activities.

Our companionship service is most suited to individuals who will benefit from having the reassurance that someone is there with them to offer support when it is needed. It also provides peace of mind for family members who are unable to regularly visit, as they know their loved one is being cared for.

Our service is tailored to your individual requirements and you can decide which activities you receive support with and when. Should you need to alter the level of care that you receive, we will be happy to arrange this for you. We can provide support in a number of ways including:

  • Company
  • Household activities
  • Daily routine
  • Day trips out
  • Social activities

<strong><em>Learning Disabilities</em></strong> Learning Disabilities
Service description
<strong><em>Supported Living</em></strong> Supported Living

Our Supported Living Services is designed to provide 24-hour care to help people with reduced ability to care for themselves enabling people to continue living in their own homes.

Supported living is the provision of support to people living in their own homes within the community to enable them to live as independently as possible and to stay in their own homes.

Lancaster Care respects the fact that each person is an individual and will assist in the preparation of a Personal Care Plan and will monitor the outcomes achieved from the plan.

<em><strong>Mental Health</strong></em> Mental Health
Service description
<strong><em>Our Team</em></strong> Our Team

At Lancaster Care, we take great care in selecting and developing our team. We aspire to employ the best people and adopt a team approach that will deliver the highest standards of personal care.

Recruiting the right people is an essential part of our success and by following the government’s safer recruitment policy we ensure our staff have the necessary knowledge, skills and experience, but more importantly they have an enthusiasm for the work that they do as well as empathy, warmth, compassion, excellent listening and communication skills. Which we feel is an essential requirement for Lancaster Care staff.

All staff receive an in-depth induction and rolling training programme. All training is underpinned by the promotion of independence, personal dignity and genuine empathy whilst understanding with strategies to promote good personal care.

Below is a list of some of the mandatory training:

  • Induction
  • Fire Safety
  • Food Hygiene
  • First Aid
  • Health & Safety
  • Infection Control
  • Manual Handling
  • Household tasks
  • Safe Guarding (Protection of vulnerable adults)
  • Mental Capacity/Deprivation of Liberty Safeguards
  • Specialised training as required
<em><strong>Quality Assurance</strong></em> Quality Assurance

We follow a stringent recruitment procedure to ensure that all of our Domiciliary Personal Care Workers are compliant with the Care Quality Commission (CQC).

We undertake rigorous compliance reviews to ensure that all of our Personal Care Workers have the relevant qualifications and experience necessary for the service that they will provide.

This includes Enhanced DBS checks, health declaration, working history, detailed reference checks and annual reviews. We provide regular supervision including recorded one-to-one meetings every twelve weeks, spot checks, observations and annual appraisals; thus ensuring that all of our personal care staff maintain their skills level whilst continuing to deliver an excellent standard of care.